ng88d Privacy Policy
Your personal information is completely safe with us. Learn how ng88d collects, uses, and protects your data.
ng88d is a safe and reliable online entertainment platform for players in Bangladesh. We believe that protecting your personal information is not merely a legal obligation but a fundamental responsibility we hold toward you. This privacy policy explains in detail what types of information we collect, how that information is used, how it is kept secure, and what rights you have over your information.
1. Information Collection
ng88d collects various types of information during account registration, service use, and customer support processes. The following is a detailed overview of what information is collected in each area:
1.1 Registration Information
We store the information you provide when creating an account:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport details (for identity verification)
- Contact address
1.2 Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Visa or Mastercard details (where applicable)
1.3 Technical Information
Information about your device and connection is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Login time, date, and session details
- Gaming activity logs and history
1.4 Communication Information
Information provided when you contact us:
- Live chat conversation records
- Email correspondence
- Customer service requests and complaints
- Feedback and opinions
2. Purpose of Data Use
ng88d uses collected information only for legitimate purposes and for your benefit. The main purposes for which we use your information are as follows:
Service Operations
To create and manage your account, process transactions, provide gaming services, and ensure the smooth operation of the platform.
Identity Verification
To comply with Anti-Money Laundering (AML) regulations and to carry out the identity verification process required to prevent fraud.
Customer Support
To provide fast and effective resolution of your questions, complaints, and requests, and to ensure 24/7 support in Bengali.
Service Improvement
To analyze platform performance, develop new features, and further improve the user experience.
Security and Fraud Prevention
To detect unauthorized access, fraudulent activity, and cyber threats, and to maintain the security of the platform.
Communication and Promotions
With your consent, to inform you about relevant offers, promos, or important platform updates.
3. Data Storage and Security
ng88d uses internationally recognized technology to ensure the highest level of security for your information.
Encryption Technology
All data transmission on our platform is secured with SSL/TLS encryption. Your password and financial information are stored using industry-standard hashing algorithms, which means they are never readable in plain text under any circumstances.
Server Security
Our server systems are operated in accordance with the highest security standards. Data center protection is ensured through firewalls, anti-intrusion systems, and regular security audits. Only authorized personnel can access user data within a limited scope.
Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet applicable legal obligations after it is closed. Financial transaction records are kept for a specified period in accordance with regulatory requirements.
4. Sharing Information with Third Parties
ng88d does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared with specific parties in the following limited circumstances:
Payment Processors
Only the financial information necessary to complete transactions is shared with payment platforms such as bKash, Nagad, Rocket, and Upay. All such partners follow their own privacy and security policies and are bound by confidentiality agreements with us.
Legal Obligations
It is our legal duty to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we provide only the minimum information required.
Technology Service Providers
We work with trusted technology partners to operate the platform. They process limited data solely to perform specific tasks on our behalf and may not use it for any independent purpose.
Game Providers
Technical information necessary for gaming services is shared with game developers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi. This information is used solely for the purpose of operating games.
5. Cookies and Tracking Technologies
The ng88d website uses cookies and similar technologies to improve your browsing experience and to analyze platform performance.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used for login sessions, security verification, and payment processing. Disabling these cookies will interfere with the core functionality of the site.
Analytics Cookies
These cookies collect data to help us understand how users interact with our platform. The collected information is analyzed in aggregate and anonymous form, so no individual can be identified separately.
Cookie Controls
You can control whether to accept or reject cookies through your browser settings. However, blocking all cookies may cause some important features of the platform to not work correctly.
6. Your Rights
ng88d believes that you should have full control over your own information. To that end, we ensure the following rights:
Right to Access
You may request to see what information we hold about you. We will provide you with a summary of that information within a reasonable time.
Right to Rectification
If any of your information is incorrect or incomplete, contact us to have it corrected. We will make the necessary changes promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. To do so, contact us directly.
7. Protection of Minors
Access Prohibited for Those Under 21
The ng88d platform is for users aged 21 and above only. We never knowingly collect personal information from minors. We verify age during the registration process, and if any user is found to be under 21, their account is immediately closed and all collected information is deleted.
A Message to Parents
If a parent believes their child has registered on our platform without authorization, please notify our support team immediately. We will take prompt action and securely delete all associated information.
8. Policy Changes
Update Process
ng88d reserves the right to modify or update this privacy policy from time to time. For any significant changes, we will publish a notice on the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy.
Current Version
The current version of this privacy policy was published in January 2026 and takes effect immediately. In the event of any changes from a previous version, this version shall be considered the applicable one.
9. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our data protection team is always ready to answer any of your inquiries.
Connect directly with our support team from any page on the website. Support is available in Bengali.
[email protected]
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